Effective Date: 10 Feb 2025
Last Updated: 10 April 2025

At SendCertificates, a platform powered by TECHNIKETAN, we value your trust and are committed to maintaining transparency and accountability in all transactions. This Refund and Cancellation Policy outlines the conditions under which refunds may be granted and clarifies the scope of cancellations on our platform.

Refund Policy

1. Refund Eligibility
   Refunds are processed only in the form of tokens, which will be credited to your SendCertificates account. These tokens can be used for future certificate deliveries through our platform.
2. Valid Grounds for Refund
   A refund will be granted only in the event of:
   • A technical failure or system error on our end that prevents the successful delivery of a certificate.
   • Duplicate payment for the same transaction.
   • Platform outage or disruption causing delivery failure.
3. Invalid Grounds for Refund
   Refunds will not be provided in the following cases:
   • User error in entering details such as name, email ID, etc.
   • Spelling mistakes or formatting issues in the certificate entered by the user.
   • Certificates being sent to the wrong recipient due to incorrect email address input.
   • General dissatisfaction without any technical failure.

We strongly urge all users to double-check their entries before submitting any certificate request.

Cancellation Policy

Since SendCertificates functions on a Pay-As-You-Go model:

• There are no subscriptions or recurring charges.
• Your account remains active without expiration.
• You may recharge and use your token balance at your convenience.

As such, there is no concept or requirement for cancellation of accounts or services.

Need Help?

For any concerns regarding refunds due to technical issues, kindly contact us within 7 days of your transaction:

📧 Email: hello@sendcertificates.com
📞 Phone: +91 87555 55555

We aim to resolve genuine concerns promptly and fairly.